FAQ — ThemedShop

Question 1

How fast is delivery?

Accepted Answer

Most local orders are delivered the same day. Outstation orders may take 1–3 days depending on your pincode.

Question 2

Are the medicines genuine?

Accepted Answer

Yes — every medicine is sourced from authorised distributors and verified for batch and expiry before dispatch.

Question 3

Do I need to upload a prescription?

Accepted Answer

A prescription is required only for scheduled medicines (marked Rx on the store). OTC and wellness products don't need one.

Question 4

How do I place an order?

Accepted Answer

Add products to your cart and complete checkout on WhatsApp. Our pharmacist will confirm your order and share delivery updates.

Question 5

Can medicines be returned?

Accepted Answer

Medicines cannot be returned once dispatched due to safety regulations. Damaged or incorrect deliveries are replaced free of cost.

Frequently Asked Questions